Julie Alvarnaz's Resume (Last updated June 14th 2008)

To obtain employment with a company that values its employees and their families, and promotes growth with in to encourage employee morale and work place diversity. I want to bring my hard work and excellent organization and customer service skills to a company that will appreciate my work ethic as well as my personal goals. I want to obtain a career with a company I can be proud of and aid in obtaining that company's goals as well. I look forward to being a part of a team that works together to achieve the mission of the company.

Client mediation, accounts payable, account receivable, debt collection, inventory control, inventory ordering (including office supplies, food, and other goods) payroll, staffing and managing 15 employees, scheduling, and all human resource responsibilities, as well as over seeing the hospital during the doctor's personal and business trips. Scheduled business and continuing education meetings for both veterinarians and staff, maintained, typed and proof -read documents for client relations, maintained patient confidentiality, organized, prepared and gave monthly employee meetings. Used Quick Books, Word, Excel, and Outlook, Power Point software. I planned numerous open house events, which included organizing, marketing, and set-up for the event. I prepared outgoing mail and sorted in coming mail. I was in charge of the retail department of the clinic, maintaining $25,000 in retail inventory. As well as performing my regular management duties I also contributed with regular office check in procedures as well as multi-line phone answering and medical record up keep.

Served customers in a fast paced environment, completed monthly inventory, gave outstanding customer service, and I learned to work in an atmosphere with eclectic people and diversity. I worked the cocktail area of the restaurant and often exceeded $1000.00 a night sales. I handled a ten- table section often working between 8 tables on the patio and 8 tables in the cocktail area. I handled most large events sometimes having 25-30 people per table. Learned how to make pizza from scratch and give excellent pizza service. Learned and memorized over 200 beers.

In addition to performing regular technician and receptionist duties I also supervised a technician staff consisting of 25 people (supervisors and non-management staff) and a kennel staff of 2 people. I created the weekly employee schedule, placed food and medical supply orders, monitored employee hours and tardiness, spoke with clients regarding problems and/or concerns, approve payment plans, addressed employee concerns, handled employee disciplinary actions, and conducted new hire interviews, organized employee and hospital monthly meetings, and stepped as needed in the absence of the Hospital Administrator. I maintained retail items and services as well. I also contributed several ideas for the clinic including Pet Photo ID cards. I created and typed forms and templates for the chartless system and set up all forms for electronic signature. I brought several new ideas to clinic to aid in scheduling appointments, employee scheduling, and employee productivity.

Assisted doctor in examination rooms and in surgery, read urine sediments, fecal floations, blood smears and cytologies, drew blood and urine by cystocentesis, placed IV catheters took and developed radiographs, and maintained appropriate AHAA protocol. Gave the clinic the idea of using technician stickers to assist technicians with exam room protocol questions.

Managed the office, answered multiple phone lines, screened calls for Mr. Golden, filed charts, entered bankruptcy data, scheduled appointments, met with clients and reviewed bankruptcy paperwork, set up an organized system in which the office ran, handled customer relations by directing and handling customer complaints and customer needs, scheduled meetings with the court system and other attorneys, and handled travel accommodations for Mr. Golden and other business partners. In addition to bankruptcy proceedings I also handled wills and probate, social security cases, personal injury and minor divorce proceedings.

Assisted in surgery and examination rooms with small animal, large animal, avian and exotic pets. Communicated with clients over the phone and in exam rooms, I drew blood and collected urine by cystocentesis, placed IV catheters, read urine sediments and fecal floations, ran Idexx Vettest Machine, used Cornerstone and PSI software, performed dental cleanings. I also trained the staff on the new computer software system.

Answered multiple phone lines, screened calls for the doctor and management staff, filed charts, greeted and attended to customers, place clinic orders for medical, office and kitchen supplies, processed end of day deposits and paperwork, used PSI software and Cornerstone software, as well as Microsoft Word, Excel, and Power Point, training for new hires in both the office and on the computer software, counseled grieving clients, and maintained a busy schedule, took initiative to step up where needed when management was not available. Placed IV catheters, drew blood, performed dental cleanings, assisted the doctor during examinations and in surgery, read fecal and urine sediments, took and hand developed radiographs.

Hostess June 1996 - May 1997 Greeted customers at the door and sat them at the appropriate table. Kept an organized and detailed hostess station. Provided menu counts to back of house manager and/or front line consolidator. Communicated with serving staff. Server June 1997 - May 2000 Served an eight-table section with proficient and excellent menu knowledge. Provided outstanding costumer service skills and interacted with guest to make them feel "right at home". Assistant Manager May 2000 - August 2001 Managed 4 host/hostesses, 35 servers, and 5 bartenders during busy lunch rushes and dinner crowds. Maintained front of house schedule and bar inventory. Provided table visits to ensure the restaurant was providing outstanding service in all areas. Assisted Ronnie and his staff planning and organizing large events and weddings at the restaurant and outside facilities. I ordered, maintained inventory and sold retail-wedding items as well.

I am an extremely hard working individual, with strong values and optimal organizational skills. I thrive in a high pace, challenging, and diversified working environment. I take action and go above and beyond the call of duty and take pride in my work. I value the teamwork approach and enjoy working for a company where teamwork is part of the company's mission. I am a people person and always have a smile on my face. I am energetic and take initiative, often going above and beyond the call of duty. I have experience ordering from vendors of various types via internet, phone, and face to face. I am proficient in MS Word, Access, Outlook, Excel, and PowerPoint, as well as QuickBooks.

Dr. John P. Pilarczyk, Veterinarian
Retired
tel: 813-690-6982
Tampa
Professional Reference

Scottie Askew, Supervisor
Panera Bread
tel: 813-956-7740
Brandon, Florida
Professional Reference

Eneri Roux-Beauleiu, Customer Care Manager
Care Animal Hospital
tel: 813-215-1988
Brandon Florida
Professional Reference

Lisa Yackel, Certified Practice Manager
Case Veterinary Hospital
tel: 912-952-3081
Savannah, Georgia
Professional Reference

Donald Golden, Attorney
G. Donald Golden, P.A.
tel: 813-413-8700
Brandon, Florida
Professional Reference

Laura Hicks, Office Manager
Morgan Animal Hospital
tel: 813-681-8582
Brandon, Florida
Professional Reference

Sandra Santucci
tel: 813-685-0322
Brandon, Florida
Personal Reference

Jamie Gajewski
tel: 813-956-7739
Brandon, Florida
Personal Reference